How do I get a refund or replacement for this recall?

Stop using the recalled product immediately. Follow the manufacturer's instructions on the official recall notice for returning or disposing of the product. Depending on the recall, you may receive a full refund, a replacement product, or a free repair. Visit the official source link on this page for claim instructions.

How do I know if my product is affected by this recall?

Check the product name, model number, lot number, or purchase date against the official recall notice. The official source link on this page contains the full list of affected units. If in doubt, stop using the product and contact the manufacturer directly.

Product Recalls & Refunds Online / National

VIVI E-Bikes Lithium-ion Batteries Sold with VIVI E-Bikes Recalled Due to Fire

Reward Free replacement available

This recall involves 36-volt lithium-ion rechargeable batteries included with certain "VIVI" brand e-bikes. E-bike model information can be found on a consumer's sales order documentation and on certain bicycle frames. Battery model information is located on the battery itself. "VIVI is printed on the bicycle downtube. The following e-bike model numbers and battery model numbers are included in this recall: Affected E-Bike Model Number Recalled Battery Model Number C26 WT0261, 36V-8AH-288WH, ZBL-36V8AH ZK, SKD015, EB3608C0B MT20 WT0261, SKD014, ZBL-36V10.4Ah LH Z3 TCRFD111005YY M026SH 36V-8Ah-288Wh, ZBL-36V8Ah288Wh, ZBL-36V8Ah288Wh ZK, EB360817E, SKD036008016A H6 EB3610D0B, ZBL-36V10Ah, SKD…

Reward Free replacement available

Category Product Recalls & Refunds

Location National

Eligibility Open to anyone who bought or owns the recalled product. Follow the official remedy instructions to claim your refund, replacement, or repair.

Source Official Source ↗

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